1. Refund Policy

Refund within 30 days: You may request a refund of the remaining balance within 30 days from the payment date.

Refund within 60 days: You may request a refund within 60 days if you are not satisfied with the quality of the services provided.

Refund terms

• Refunds are issued only to the same payment source used during the original transaction. If circumstances make the refund impossible (for example, card blocking or account removal), the refund cannot be processed.
• Refund requests are processed within 30 days from the date they are received.

2. Online Credit Card Payments

After selecting a payment method and specifying the amount, you will be redirected to a secure payment form provided by one of our payment partners. On the secure form, you enter all required information and confirm the transaction.

All data entered on the payment form is protected under the PCI DSS security standard. xCaptcha receives only the final payment status (completed or declined).

Once your payment is completed, a notification will be sent to your registration email.

Payment confirmation typically takes a few seconds or minutes. If you experience a delay, please contact our support team.

Bank taxes or fees may apply according to local regulations. Refunds follow the Refund Policy.

3. Pricing Policy

Pricing depends on the selected tariff plan and current platform load. Up-to-date pricing information is available on the Pricing page of our website.

4. Contact Us

You can reach our support team via:

• Email: [email protected]
• Support ticket on the website

5. About the Company

xCaptcha is registered in Bahrain.

ALTWEB WLL
Office 21, Building 2446, Road 364, Block 203, Muharraq, Bahrain

6. Service Description

xCaptcha provides security solutions for online platforms, including intelligent user-interaction verification systems, risk analysis mechanisms, and automated abuse prevention tools. Current pricing details are available in the Pricing section.

7. Delivery

Services are provided online using authentication through a unique API key. The API key is delivered to your registration email immediately after creating an account and remains available in your dashboard. By completing the payment, you confirm that the service has been delivered in full.

8. Terms of Service

Before using the service, please carefully review the Terms of Service.

9. Personal Data Protection

You provide xCaptcha with the following data:

• First Name
• Last Name
• Email
• Phone number
• Address

This data is used to maintain your account and deliver services. xCaptcha does not share your personal information with third parties unless required for service delivery or mandated by law. xCaptcha is not responsible for any data you choose to display publicly on our website.